Phone Style - dbate speaking
As a modern communicator you use the telephone in very important ways. You use it to make initial contact with a potential client and you use it to cement the deal or to create a perfect opportunity to collaborate. You use it to review proposals and to present ideas to other on conference calls. It is much better than e-mail when the topic is complex and can supplement any other form of communication. There are some ways in which you can greatly enhance your ability to use the telephone in your communications. Develop your telephone style and communication skill for higher levels of success.
Phone Style Is an Important Business & Communications Tool • Approach Every Phone Conversation & Message as an Opportunity to Shine. • Reinforce Your Phone Statements with Unseen Body Language. • Use Vocal Rate, Pitch & Variety to Enhance Every Phone Conversation. • Be Courtesy, Sincere, & Genuine at All Times.  • Remove Slang, Jargon, & Fillers: like, uh huh, um, you know…  • Prevent miscommunications with planning & practice.
Phone Messages Are Electronic Handshakes • Radiate Warmth & Enthusiasm When Calling or Answering the Phone. • Simple Language is the Best Approach. • Speak Slower for Impact & Clarity. • Be Clear, Concise and Credible. • Stay Professional on the Phone at All Times.
Managing Phone Time • Manage Both Incoming & Outgoing Calls. • Control Phone Time to Increase Business Productivity. • Know Creative Ways to Direct & End Conversations.  • Use Phone Answering Tips to Win Business. • Add Pizzazz to Recorded Answering Message.
Leave a Voice Message That Ensures a Return Phone Call • Do Not Leave a Detailed Message. • Never Rattle Off Your Phone Number in a Fast, Low Voice. • Always Leave Your Number Twice. • Never Leave a Message When You Are Upset or Angry. • When in Doubt, Say Less, Not More.
Learn How To . . .  • Get Off the Phone. • Leave Clear, Intelligence Messages. • Protect Your Time from the Phone. • Paraphrase & Summarize Throughout Conversation. • Reduce Call Backs. • Make the Phone a Positive & Dynamic Tool for Your Business.
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"If you don't have the time to do something right, where are you going to find the time to fix it?" – Stephen King